Agility Health is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (Privacy Act) and in accordance with other applicable privacy laws.
This privacy policy explains how we collect, use, and protect your personal information when interacting with us through our website, email, telephone, or other communication channels.
We may update this policy periodically. The latest version will always be available on our website. This policy is effective from 28 January 2025.
Who We Are
Our company is Agility Health Pty Ltd (ABN 81 676 487 559) and our website address is: www.agilityplus.com.au
Agility Health is a recruitment agency business. Our role is to assist a business to place a candidate, being somebody who we have identified as potentially being suitable for the role (referred to collectively as our “Services”).
What We Collect
Services
When you enquire about our services or when you become a client of Agility Health, a record is made which includes your personal information. Information Collected and Retained by Agility Health is generally, but not limited to, Personnel Records and Information, Medical Records and Information, and Electronic Media and Communication.
Placements
The type of personal information that we collect will vary depending on the circumstances of collection and the kind of service that you request from us. Where relevant, we may also collect your medical or health information.
We collect personal information when recruiting personnel, such as your name, contact details, qualifications, work history, your next of kin or your primary contact. Generally, we will collect this information directly from you.
We may also collect personal information from third parties in ways which you would expect. Before offering you a placement, we may also collect additional details such as your tax file number and superannuation information and other information necessary to conduct background checks to determine your suitability for certain positions (for example, placements that require extra qualifications or a working with children check). Sources of information could include as examples, recruitment agencies or referees you have nominated, AHPRA, CrimTrac, Company Insurers, Regulators, Government Agencies e.g. Australian Tax Office, Social Security, Department of Foreign Affairs etc, Law enforcement, Legal Firms, Business partners and Clients, Medical Practitioners and Medical Facilities (e.g. Hospitals), Courts and Tribunals.
We may also collect information about you from other organisations and publicly available sources including newspapers, journals, directories, the Internet and social media sites, for the purpose of providing our services. All such personal information will be managed in accordance with the Privacy Act and this Privacy Policy.
Other
Agility Health may collect personal information about other individuals who are not clients or employees of Agility Health. This includes customers and members of the public who participate in events we are involved with; agencies, individual service providers and contractors to Agility Health; and other individuals who interact with Agility Health on a commercial basis. The kinds of personal information we collect will depend on the capacity in which you are dealing with Agility Health. Generally, it would include your name, contact details (including email, phone number and street address where relevant, financial details, date of birth, and information regarding our interactions and transactions with you. Where relevant, we may also collect your medical or health information.
If you participate in an event we are managing or delivering, or enter a premise we own or manage, we may take audio-visual recordings or images which identify you (subject to applicable law).
Agility Health collects medical “sensitive” information about its Clients or Employees where it is lawful to do so. The information may relate to workers compensation, sick leave, compulsory and or elective immunisations, medical reports and other information which we may collect from medical practitioners and or agents of the respective regulator.
You can always decline to give Agility Health any personal information we request, but that may mean we cannot provide you with some or all of the services you have requested. If you have any concerns about personal information we have requested, please let us know.
When You Visit Our Website
When visitors leave comments on our site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to assist with spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to our website, avoid including embedded location data (EXIF GPS). Visitors to the website can download and extract location data from uploaded images.
Cookies
We use cookies to enhance your browsing experience and track website usage through Google Analytics 4 and Microsoft Clarity. Additionally:
- If you leave a comment, you may opt-in to saving your name, email address, and website in cookies for convenience. These cookies last for one year.
- Temporary cookies are set on the login page to determine browser compatibility.
Login cookies last for two days, and screen options cookies last for a year
Who We Share Your Data With
If you request a password reset, your IP address will be included in the reset email.
How Long We Retain Your Data
Comments and their metadata are retained indefinitely for spam detection and follow-up moderation.
User accounts and profiles (if applicable) store personal information provided during registration, which users can edit or delete at any time. Administrators also have access to this information.
What Rights You Have Over Your Data
If you have an account on our site or have left comments, you can request an exported file of your personal data or ask us to delete it. This excludes any data we are required to retain for administrative, legal, or security purposes.
You may, at any time, request us to correct the personal information which we hold about you by sending an email to [email protected]. We will respond to such request within a reasonable time of it being received by us.
Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service.
Embedded Content From Other Websites
Articles on our site may include embedded content (e.g., videos, images, articles). Embedded content behaves as if the visitor has visited the source website. These websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with the embedded content.
Emails
Emails and attachments sent are confidential and are for the intended addressee[s] only. Unauthorised use of this communication is prohibited. If you have received communication in error, please notify the sender and remove them from your system. Confidentiality is not waived or lost by reason of the mistaken delivery. Before opening or using any attachments, it is your responsibility to check them for viruses and defects.
Why We Collect Information
Agility Health collects personal information reasonably necessary to carry out our business, to assess and manage our clients’ needs, and provide placement services. We may also collect information to fulfil administrative functions associated with our business activities, for example billing, entering into contracts with you and/or third parties and managing client relationships.
The purposes for which Agility Health usually collects personal information depends on the nature of your interaction with us, but may include recruitment and/or employment, responding to requests for information and other general inquiries, managing, planning, advertising and administering our placement services, managing, planning, advertising and administering programs, events etc., researching, developing, and responding to enquiries and complaints.
How We Use Job Application Information
We process CVs and professional information solely for the purpose of assessing job applications. Reference checks are conducted only with the candidate’s explicit consent. Candidates may indicate their preferences regarding reference checks in our application forms.
Security Of Your Data
We are committed to safeguarding your data. Agility Health takes reasonable steps to ensure the security of personal information and to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.
Personal information is stored securely in electronic and physical formats, with access restricted to authorised personnel only. Appropriate physical, electronic, and managerial measures are in place to prevent unauthorised access, disclosure, or misuse.
We retain personal information for as long as it is necessary to fulfill the purpose for which it was collected, and we securely destroy or de-identify personal information that is no longer required.
Access To Personal Information
Where Agility Health holds personal information about you, you may request access to that information by putting the request in writing and sending it us. We will respond to any request within a reasonable period of time, and a charge may apply for giving access to the personal information.
There are certain circumstances in which Agility Health may refuse to grant you access to the personal information. In such situations we will give you written notice that sets out:
- the reasons for the refusal; and
- the mechanisms available to you to make a complaint.
Changes To This Policy
We may update this policy from time to time. Please review it regularly to stay informed.
If you continue to use our website and/or Services after posting of such updated Privacy Policy, you will be deemed to have read and understood the terms of the updated Privacy Policy.
Complaints And Enquiries
Agility Health is committed to resolving any complaints regarding privacy concerns. If you have a complaint about our handling of personal information, you can contact us using the details below. We will investigate the complaint and respond promptly.
If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).
Contact Us
Our contact details are as follows:
Agility Health Pty Ltd
Address: 903/50 Clarence Street Sydney NSW 2000
Phone: 1300 244 530
Email: [email protected]
This privacy policy is intended to provide transparency regarding Agility Health Pty Ltd’s handling of personal information in compliance with Australian privacy law.